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What this page covers
- This page is maintained by Alwin Steel India to explain, in plain language, what information this website collects and how it is used. It applies to alwinsteelindia.co.in and the forms on it.
Privacy
Your details, handledcarefully.
What we collect through this website, why we collect it, and how you can have it corrected or removed.
This page is maintained by Alwin Steel India and describes our own practices. It is not a certification or an independent audit.
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Information you give us
- Enquiries and quote requests: your name, phone number, email, message and any design files you choose to attach.
- Warranty claims: your name, phone number, product details, purchase proof and the photos you upload of the unit.
- Accounts: your email address and sign-in details if you create an account.
- Design studio: the drawing you upload is sent to our AI render provider to produce the render you asked for.
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How we use it
- To answer your enquiry, prepare a quote, arrange delivery and service a warranty claim.
- To contact you about the request you submitted — by phone, WhatsApp or email.
- To keep our records of orders, claims and site content accurate.
- We do not sell your information, and we do not use it for advertising profiles.
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Who can see it
- Submissions are visible only to Alwin Steel India staff who need them to handle your request.
- Our website, database, file storage and AI render features run on service providers we use to operate the site. They process data on our instructions only.
- We share information with others only where you ask us to, or where the law requires it.
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How long we keep it
- Enquiries and quotes are kept while we are in contact with you and for our business records afterwards.
- Warranty claims are kept for the warranty period and the records that follow from it.
- You can ask us to delete your enquiry, claim files or account, and we will do so unless we are required to keep a record.
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Cookies and analytics
- We use only the storage needed to keep you signed in and to remember your preferences on this site, such as your chosen language.
- Embedded video and translation features from third parties may set their own cookies when you use them.
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Your choices
- You can ask us what we hold about you, ask for a correction, or ask us to delete it.
- You can ask us to stop contacting you at any time — tell us on the same number or email you used.
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Contact us
- For anything about this page or your information, reach us through the contact page and we will respond directly.